Shipping policy

Last updated: September 21, 2026

This policy explains how Ziggy's Cycle & Sport Ltd. ("Ziggy's," "we," "us," or "our") processes shipped and delivered orders placed through ziggyscycle.ca.

Where We Ship

Available shipping or delivery destinations, methods, charges, and estimated transit times are shown at checkout. Some products, brands, sizes, or destinations may not be eligible for shipping because of manufacturer restrictions, carrier limits, safety rules, or the size or nature of the product.

We do not ship to a destination unless an available delivery method is displayed at checkout or we have made a separate written arrangement with you.

Shipping Charges

Shipping and delivery charges are calculated and disclosed before you submit your order. Taxes are added as required by law. Oversized, heavy, remote-destination, bicycle, and special-order shipments may carry additional charges. We will disclose and obtain your agreement to any additional mandatory charge before proceeding with the affected order.

Original shipping and delivery charges are non-refundable after the service has been performed, except where the order was damaged, incorrect, cancelled under a legal right, or otherwise required by law.

Order Processing

Most in-stock parcel orders are prepared within one to three business days. Processing time is separate from carrier transit time. Orders placed on weekends, holidays, or after our daily processing cut-off begin processing on the next business day.

High order volumes, payment review, stock transfers, bicycle preparation, weather, or other circumstances may require additional time. If a material delay affects your order, we will contact you using the information provided at checkout.

Bicycles and Oversized Products

Bicycle shipping or local delivery is available only for eligible brands, models, and destinations. Bicycles require additional preparation for assembly, inspection, adjustment, and safe packaging. Some bicycles must be collected in store or delivered locally in an assembled condition.

Special-order bicycles may be subject to an additional shipping charge. Any applicable charge will be disclosed before the order proceeds.

Special Orders and Backorders

Special-order and backordered products depend on supplier availability and may take longer to prepare. Any availability date is an estimate unless we expressly agree otherwise in writing. If a product becomes unavailable, we may offer an alternative, continue the backorder with your agreement, or cancel and refund the unavailable item.

Tracking and Split Shipments

When tracking is available, it will be sent to the email address or phone number associated with the order. Tracking may not become active until the carrier scans the package.

We may ship an order in more than one package. You will not be charged an additional mandatory shipping fee for a split shipment unless you requested the separate shipment and agreed to the charge.

Address Accuracy and Delivery Attempts

Please review your name, email address, phone number, and delivery address before placing your order. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to a carrier.

If a shipment is returned because of an incorrect or incomplete address supplied by the customer, refusal of delivery, or repeated unsuccessful delivery attempts, we may deduct or charge the actual outbound and return carrier costs before reshipping or issuing any eligible credit, except where prohibited by law. We will contact you before charging a new reshipment fee.

Delays

Delivery dates and transit times are estimates, not guarantees, unless we expressly agree otherwise in writing. Carrier delays, severe weather, service interruptions, remote-area conditions, and events outside our reasonable control can affect delivery. This does not limit any cancellation or refund right you may have under applicable law when an order is delivered late or not delivered.

Lost, Damaged, or Missing Shipments

Inspect your delivery promptly. If a package appears damaged, an item is missing, or the tracking information shows delivery but you cannot locate the package, contact us as soon as possible at info@ziggyscycle.ca or 519-893-2963. Include your order number and photographs where helpful, and keep all packaging until we finish reviewing the matter.

We will work with you and the carrier to investigate and provide an appropriate remedy where we are responsible or where applicable law requires it.

Restricted Products

Some batteries, aerosols, lubricants, chemicals, compressed-gas products, and other regulated goods cannot be shipped by every method or to every destination. These items may be limited to in-store pickup or an approved ground service.